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S&P Global Engagement Manager in South Africa

About the Role:

Grade Level (for internal use):

12

The Role: Engagement Manager, Platforms & Channels

The Team: S&P Markit Intelligence Platforms and Channels provides data technology and services supporting acquisition, ingestion, content management, mastering and distribution to power S&P business line and customer needs. Business delivery partners with internal stakeholders to understand business strategy to develop data and content distribution technology solutions for S&P Global’s divisions and product lines. Focus is on platform scale to support business lines through a common data lifecycle that accelerates business value.

The Impact: This Platforms & Channels Engagement Manager role is responsible for overall management of identified new engagements with business lines, and reports to the head of Engagement Management in Customer Services in Business Delivery. The primary function of the engagement manger is to oversee the planning, execution, tracking and reporting of business line engagements that use P&C technology platforms to publish, transform and distribute their data to S&P channels. The ideal candidate will be an excellent project manager who has experience with data and technical projects that require coordination across disparate teams. They will also have strong analysis skills to be able to understand the business lines’ requests and to explain how our products and services meet their needs.

What’s in it for you:

  • Learn about the different data across SPGI Group.

  • Learn about Google Cloud solution.

  • Learn more about data management.

  • Get more experience in managing end to end data integration projects.

Responsibilities:

  • Manage the First line ("front door") triage of any requests from business lines.

  • Responsible for information gathering and qualification of incoming requests to drive engagement triage and routing through the Business Engagement process.

  • Coordinate engagement between business line and Solutions owners to ensure scope, timeline and outcomes are aligned.

  • Project managing larger engagements with internal business lines from inception to completion. Facilitating the communication of new requests and updates on existing product requests between product management and business lines to ensure new requirements are captured, qualified, and delivered.

  • Post-delivery, maintain relationship, follow up with business lines to get feedback / lessons learnt as well as identifying future work and product requirements. (Similar to an account manager type role, but for internal business lines).

What We’re Looking For:

  • Ability to communicate and present ideas clearly and concisely on all levels.

  • Strong collaboration and teamwork skills.

  • Strong organizational and project management skills.

  • Strong analytical thinking and problem-solving skills.

  • Ability to understand business requirements or logic into technical specifications and/or data structures.

  • BSc in Computer Science, Engineering or Finance with at least 5 years of professional experience in a technical or analytical data related role.

  • Extensive working knowledge of databases and data modelling; Microsoft SQL preferred.

  • Experience with at least one major cloud provider. AWS and GCP preferred.

  • Should be able to mentor and guide more junior team members.

  • Proactive, self-starter and motivated - should be able to manage their own workload effectively and drive onboarding projects to completion.

  • Ability to work with various global teams (technical and non-technical), including product management, business, data governance, third party data suppliers, data engineering, development, and operations.

  • Fluency in English, spoken and written.

Basic Qualifications:

  • Bachelor’s degree

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

  • Health & Wellness: Health care coverage designed for the mind and body.

  • Flexible Downtime: Generous time off helps keep you energized for your time on.

  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.


Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.


20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID: 300631

Posted On: 2024-05-15

Location: South Africa

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