Purpose of Job This position is responsible for being the subject matter expert for the scheduling and timekeeping applications. Primary areas of focus include training, process improvement, data reconciliation, maintenance, and overall system health of the applications. Job Functions Timekeeping: Meets all deadlines for payroll processing. Reports any discrepancies, unusual or questionable time entries to appropriate leader, Human Resources, or Payroll Coordinator. Maintains a strong and current knowledge of payroll policy and law by participating in applicable training and regularly reviewing policies. Obtains approval for, and documents, all additions, deletions, corrections, etc. Retains all required documentation. Works with employees and management to ensure that payroll punches are approved, documented, and recorded correctly. Scheduling: Works directly with department managers on schedule development, including defining baseline needs, skills or certifications required per shift Customer Relations and Technical Expertise: Clearly and concisely communicates and coordinates timekeeper and scheduling activities with managers and staff. Thoroughly and accurately completes all actions related to timekeeper and scheduler functions. Through investigation ensures accurate and effective resolution of customer concerns. Thoroughly and accurately uses staff scheduling systems to complete job expectations. Functions as a contact person for staff and manager on questions/issues related to timekeeping and scheduling applications. Accountable for ongoing continuing education in scheduling & timekeeping applications to stay current with new software enhancements and upgrades. Applies wage and hour knowledge to daily work to ensure the organization is compliant. Identifies areas of concern and presents/coordinates improvement projects. Contributes and supports HR and payroll projects and initiatives Minimum Education/Work Experience High school diploma 3 years of customer services or office experience Demonstrated effective verbal and written communication skills Preferred Qualifications Experience with timekeeping processing Experience with scheduling applications Previous UKG Dimensions Experience Knowledge/Skills/Abilities Demonstrated mathematical aptitude, problem solving and technical application Ability to meet and maintain the necessary background checks as aligned with position functions Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above Demonstrated ability to implement new process(s) in an automated system Knowledge of wage and hours laws Ability to multi-task and prioritize Ability to serve customers in a friendly and efficient manner Knowledge of intermediate computer functions and Microsoft Office applications Ability to respond appropriately to unpredictable situations and diverse customer populations Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above Cognitive and Mental Demands Time Awareness - Frequent Writing - Continuous Initiation of Work - Occasional Memory - Continuous Reasoning - Continuous Required Sequences in Work - Frequent Problem Solving - Continuous Attentiveness Duration - Continuous Social Interactions - Frequent Mathematical Aptitude - Occasional Conflict Management - Seldom Reading - Continuous Detail Oriented - Continuous Ridgeview Medical Center will not discriminate against or harass any employee or applicant for employment because of race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, genetic information, union membership, creed, marital status, familial status, sexual orientation, gender identity, status with regards to public assistance, membership in a local human rights commission, or any other category that may be protected by law.